As humans, our communication is based on a transmitter and receiver with visual contact. The disadvantage of modern means of communication such as Whatsapp, Twitter, Facebook, Instagram, LinkedIn etc. is that noise can also occur quickly.
In private communication, noise is already very difficult, let alone desirable in a business environment. Yet we are very quickly tempted to use fast chat messages, full of abbreviations and typographical errors, but it also happens regularly that a message is sent to the wrong person. Your privacy and company information are gone and you immediately have a problem with the new GDPR (General Data Protection Regulation).
Have a conversation without being able to see facial expressions! Those who communicate in this way know that you need to do more to find out if someone understands your message. Distraction is lurking. While calling you check your mail or drive, multitasking does not always provide the desired results.
Videoconferencing is not yet used everywhere, because users often find it too complicated. Not only the system, the room setup, but also its maintenance. Regardless of which video conferencing system is purchased, user-friendliness and clear instructions and guidance for users determine the ultimate success.
And videoconferencing also has advantages for one-to-one conversations. How easy is it if you can talk to each other via video and at the same time have a document on the screen and adjust it? This can be done with the document camera or by sharing your computer screen. Changes made by one person can be followed in real time by the other, with the possibility of changing roles. This is much more efficient than mailing documents back and forth.
In the near future, we will be connecting with people rather than with resources. If you work in the office, you may prefer to be called on the landline or via Skype/Jabber. If you’re on the move, then your mobile phone is at hand, and at home and at a meeting location you might choose for videoconferencing. The person who is contacting you does not know how to reach you at at what time. In the age of universal communication, you can choose how you want to be contacted. The person who contacts you is automatically directed to the correct communication system.