Today, companies are balancing productivity and morale, high performance levels and accountability – as well as commitment and loyalty.

If you add to the above splits by managing your mobile workers, the challenges are even greater.

By using available technological solutions, along with simple shifts in the way you manage your mobile workers, you can dramatically improve results. Here are a few tips.

 

  1. Don’t invent the wheel yourself, but see how other large companies tackle it.
  2. So-called virtual toolkits help streamline communication. These toolkits often include features such as a platform to collaborate, the ability to easily share files, audio/video chat apps, virtual meeting software and project management tools.
  3. For setting expectations and establishing trust it is good to draw up a shared document with information about the communication style of the team, the tools used, regular meetings and the most important working hours.
  4. For good user acceptance, trust is most important and for the applied technology, the following formula applies: Utility + Applicability + Reliability = Trust

Technology can play an important role in helping to manage successful mobile teams with high productivity. Open and proactive communication is critical for mobile workers and managers can use platforms such as email, IM, virtual office environments and web conferencing to engage mobile workers and encourage regular communication.

Set goals and track progress. Result-oriented is the key to measuring productivity. Instead of focusing on where and when employees do their work, you focus more on how and what your teams do and achieve.

Below are a number of assessment criteria and tools to measure productivity:

  • Quality of the work done
  • Customer satisfaction
  • Ability to meet appointments
  • 360-degree feedback (a process of using different sources to assess an employee’s behaviour and performance at work)
  • Performance reviews
  • Setting of objectives

Ensure that mobile workers are treated in the same way as other team members. Mobile workers should feel that they are important members of the team and help the company make the transition to the new working environment.

Any company can create a cohesive identity if it has a strong corporate culture and values that are communicated clearly and consistently. In addition, holding meetings such as outings, retreats and other company events where some or all employees meet can be very valuable in ensuring that all employees are able to develop and connect with the company’s mission.