Universal Communications is the overarching concept of Unified Communications. The first and critical step was to unify the tools and channels into one platform, The two main players in the market have of course their own solutions which do all differ in certain areas, but in the end, they all want the customers to use their platform as main platform: Microsoft with Skype for Business, Cisco with Spark.
As next step up from Unified Communications we find Universal Communications. Professionals will be able to connect in the same ways with co-workers, business partners and customers around the globe, from the applications they use to run their businesses.
This approach does become essential for any midsized up to large enterprise and their effectiveness is often measured by how well they meet the needs of individual users as much as by how they serve the business overall.
The arrival of Universal Communications signals the beginning of the convergence of VoIP telephony (which provides the ability to route telephone calls through the Internet), email, instant messaging, mobile communications, and audio and video (Web) conferencing into a single platform.
Universal communications does provide the framework for person-centric communications across the 5 A’s: Any Place, Any Time, Any Device, Any Connection and Any Application. Additionally, this solution streamlines how people connect, communicate and collaborate together.