The biggest challenge for internal and external attendees to an online meeting is to hear what has been said and to be heard!
One of the main problems during conference calls and virtual meetings is that you have said something and then noticed that nobody did year you. Or maybe you can’t hear them or they hear things which were not meant to be heard….This can create awkward situations.
There are many different headsets in the market ranging from a cheap to expensive. From experience we can say that cheaper headsets do have a downturn, which is mostly the quality of the audio, the materials and the way how the headset does work together with your laptop/tablet/mobile phone.
Make sure you buy at least a headset which is certified for the main communication tools your company does use e.g. Microsoft certified or Cisco certified. If you just buy a simple 3,5mm audio headset you often have to change the settings in the audio menu in Windows which is not very convenient for the non-IT user. And although these audio headsets do look similar, there are quite some differences as you can see in the image.
First you have to verify what kind of user you are and what your main working location is:
- Am I in an Individual office, a Shared office, a Remote office, a Home office or in a meeting space?
- Am I a mobile road warrior, or working both on my laptop/tablet and on the road?
- Do you need a connection with more devices e.g. laptop, car, mobile phone, desk phone?
- Are you allowed to install additional software?
- Is there a lot of background noise or potential risk on quality issues due to WiFi networks, heavy machineries?
- in the ear, on the ear, over the ear, behind the ear, behind the head, over the head, one or two ears?
- wired, wireless, Bluetooth?
- occasional or frequent use?
- Adjustable options e.g. over the head, earpiece sizes?
- Do you wear glasses, worried about your hair?
- Easy controls for volume/mute?
The market for the communication tools is overwhelming and it’s not easy anymore to select the right device, but leaving it open for everybody is also not what a company wants, so make sure your catalogue provides options for 80-90% of your workforce, exceptions will always be present!